All Wholesale orders must be $200.00 AUD or over and for first time stockists, payment is due prior to the dispatch of goods.
We ship via Couriers Please or Australia Post, depending on your preference when ordering. Freight is not included in product pricing, instead it is calculated and applied to your final invoice before payment and dispatch. For international orders you will receive a freight quote before your order is shipped. In-stock items usually ship in 1-2 business days. If you place an order that contains both backorder and in-stock items, the order will be automatically split to ship in-stock items immediately. Products not available will be placed on backorder and dispatched once back in stock. Shipping fees may apply to each separate order.
RETURNS & CANCELLATIONS
Return of faulty or broken products should occur within 5 days of receiving them. To report damaged goods, please email the details of the damage and an image to firstname.lastname@example.org, quoting your invoice number. Non-delivery must be reported immediately.
All orders are final and cannot be cancelled once the order has been confirmed and the final invoice has been generated. We do not accept return of unsold goods, change of mind or preference of natural variation in rose quartz products.
Natural rose quartz are unique in colour and pattern, therefore some variation between the same product can occur.
Prices shown on order forms are exclusive of GST, prices online are inclusive of GST. We reserve the right to alter our pricing at any time, unless already invoiced. The RRP for each product is listed on our main website (www.nataussie.com) and on our price lists. Stockists are free to set your own pricing as you see fit, but we ask that the products do not retail under the set RRP, unless they are clearly marked as being on sale. We kindly request that new collections are not sold below the RRP.
Nataussie products may not be distributed through any physical or online marketplaces, including eBay, Etsy etc. Selling Nataussie products on these marketplaces breaches our distribution policy and is not allowed under any circumstance.
Wholesale order invoices must be paid in full prior to the dispatch of stock unless a longer payment term has been previously agreed to in writing. All in-stock items will be immediately shipped out in 1-2 business days. Please contact us via email at email@example.com if you would like to apply for a 30 day account. We accept VISA and MasterCard, Paypal or EFT for Wholesale and Trade orders. All payments made through card transactions or paypal will incur 3% service fee. Please state your invoice number as the payment reference when paying via EFT.
First time trade or wholesale order invoices must be paid in full prior to the dispatch of stock. Future orders payment terms can be invoiced on a 7 day payment term if agreed on writing.
All goods supplied remain the property of Nataussie until payment is made in full. If we have your credit card details on file, we reserve the right to automatically charge your card the overdue amount. Any accounts that are outstanding for over 60 days may be passed on to debt collection and any fees involved in recovering the debt is the responsibility of the stockist.
Estimated delivery dates are approximate and for guidance only. We try our best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control. Pre-orders are considered final orders and cannot be cancelled once paid.
We reserve the right to cancel the production of any of the products in our range. If this occurs, the payment received for the cancelled product will be refunded in full to the stockist.
COPYRIGHT & INTELLECTUAL MATERIAL
All Nataussie product images and product copy are subject to copyright and are the property of Nataussie. Approved Nataussie stockists are welcome to use any of the images on the Nataussie website for the purpose of promoting the products.
Please contact us if you are unsure of image usage and we can direct you to our brand guidelines.
Nataussie products can not be modified in any way for resale or distribution. If you are unsure about product usage please contact our team to discuss further.
Nataussie cannot be held liable for any losses, costs, damages and expenses (including legal costs) resulting from claims arising out of your breach of these Terms of Trade.
AGREEMENT OF TERMS
By placing an order with Nataussie, you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended they will be effective immediately.
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